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  • Does E.A.S.T. provide lessons for all ages and abilities?
    Yes! E.A.S.T. provides lessons for swimmers of all ages and abilities, from beginners to advanced swimmers.
  • What if EAST can’t schedule my usual instructor?
    Rest assured that at Emerald Anchor Swim and Training (E.A.S.T), all of our instructors adhere to a standardized training manual. We recognize the value of ensuring that your child is comfortable swimming with multiple instructors. Our dedicated swim instructors collaborate closely with one another, maintaining comprehensive and up-to-date records of each student's progress. Any pertinent information that could benefit your child's development will be effectively communicated among our instructors to optimize their learning experience.
  • Can I Register if I don’t have a pool?
    If you don't have access to a pool, you can still register for lessons without specifying a pool location. We will make every effort to find instructors within your desired driving radius who have pool access for your lessons. However, please note that we cannot guarantee instructor availability. If no nearby instructors with pool access are available, we will inform you of this and you can cancel your registration at no charge. Some of our clients utilize public, recreational, or gym pools for our lessons. However, we advise checking with the pool management in advance. Each facility has its own policies regarding outside instructors teaching at their location, and some, such as the YMCA, may not permit external instructors. If you don't have access to a pool or suitable location, we recommend visiting the website of the US Swim School Association for information about location-based swim schools in your area.
  • Do you teach Swim Team?
    Absolutely! We provide training for all swimmers, including those preparing for triathlons and Swim Team. Our comprehensive program includes both land drills and water drills, ensuring that our swim trainers are equipped with the necessary skills to effectively train individuals in various swimming techniques.
  • How do the E.A.S.T exercise courses work?
    We provide exercise classes led by certified personal trainers who are experienced, fitness professionals. These trainers have the expertise to conduct classes on land or in the water, catering to different preferences and needs. It's essential to consider your instructor's specific offerings and specialties to ensure you choose the class that aligns with your goals and preferences.
  • Can I use a promo for each student?
    Each registration allows for the use of only one promotional code, and these codes are not applied on a per-student or per-lesson basis. The discount cannot be utilized multiple times for the same billing address or within the same lesson package.
  • Can I partner with EAST?
    Please contact our Owner/Operator, and accounts director, at: Email: Phone: 770-746-9617
  • What are the differences in plans for your packages?
    We provide a range of package plans that are designed to meet different needs and preferences. Each package is distinguished by the included features and time allocation. Here are a few examples: 1. Base package: This package includes four lessons, a welcome aboard packet, and weekly check-ins that align with our monthly assessments. 2. Premium package: In addition to the six included lessons, the premium package offers a special gift, a welcome aboard packet, and weekly check-ins that coincide with our monthly assessments. 3. Emerald package: Our Emerald package provides eight lessons, a special gift, a welcome aboard packet, weekly check-ins that align with our monthly assessments, V.I.P. support, and greater flexibility compared to our other packages. These package options allow you to select the number of lessons and additional features that best suit your needs and preferences.
  • What qualifications do your instructors have?
    As a prerequisite for instructing at Emerald Anchor Swim and Training (E.A.S.T), all of our instructors are required to successfully complete our rigorous E.A.S.T and Red Cross lifeguard training courses. This comprehensive training ensures that instructors possess the necessary skills and knowledge to provide a safe learning environment for our swimmers. We prioritize the safety of our participants, and this commitment is upheld by ensuring that all instructors have completed the mandated training before commencing any lessons.
  • Can I give my favorite instructor a gift?
    Expressing appreciation for our instructors is something we greatly value. However, it is important to note that giving gifts is entirely optional. Please never feel obligated to give presents.
  • During group lessons, why is my child occasionally out of the water?
    Our children's swimming classes are structured in increments of 30 minutes, 45 minutes, and 1 hour, all of which have proven to be efficient and effective. During these sessions, while the student is poolside, they have the opportunity to observe and learn from their peers. This practice of children observing each other serves as an excellent teaching tool. Our instructors actively engage with all students both in and out of the water, ensuring intentional interactions at all times. Rest assured, there is no wasted time during our classes, as every moment is purposefully utilized.
  • How do I prepare for my lesson?
    We encourage students of all age groups to come prepared with the following items: 1. Swim cap 2. Goggles 3. Towel 4. Sunscreen (if the lesson takes place outdoors) 5. For our Bubble Bonding with Baby classes, please ensure to bring a swim diaper. These items are essential for ensuring a safe and enjoyable swimming experience for all participants.
  • Do parents need to be at the lessons? In the water?
    It is mandatory for a parent or guardian to be present during all lessons. Parents have the option to supervise the lessons from various locations such as inside the house, clubhouse, or the pool deck. If a child becomes restless or fussy during the lesson, we suggest that parents observe the lesson out of their child's sight but within earshot. This allows young children to perform better as they can focus on a single authority figure at a time. For children under 2 years of age, we strongly recommend that a parent joins them in the water. This helps create a sense of comfort and security for the child during the lesson.
  • What temperature is necessary for swim lessons and for the Learn to Swim Guarentee?
    Our "Learn to Swim Guarantee" requires a minimum pool temperature of 82 degrees. However, our other lesson packages do not have a specific temperature requirement. Our priority is to ensure that the water is warm enough for students to feel comfortable and successfully complete their lessons. Depending on your location, surface devices like solar rings or covers can effectively heat the pool in some cases. However, if sufficient sunlight is not available to achieve a comfortable temperature, it may be necessary to consider alternative locations for your lessons. The recommended temperature for swim lessons varies based on the age and comfort level of the participants. 1. For infants and toddlers (under 3 years), the water temperature should be between 84°F and 88°F (29°C to 31°C) as warmer water helps keep young children comfortable during their lessons. 2. Preschoolers and school-age children: The ideal water temperature for this age group is around 82°F to 86°F (28°C to 30°C). It should be warm enough to prevent discomfort but not excessively warm. 3. Teenagers and adults: A temperature range of 78°F to 82°F (25°C to 28°C) is typically suitable for older participants. This range balances comfort with the ability to engage in physical activity without overheating. It's important to note that individual preferences and specific circumstances may vary. Additionally, local regulations and guidelines may impose specific temperature requirements for swim lesson facilities.
  • What if my child has a strong fear of the water or just doesn’t seem interested in learning how to swim at all?
    If your child experiences a significant fear of the water or lacks interest in learning how to swim, we understand and are prepared to address these situations. At E.A.S.T, our instructors are trained to work with children who have water-related fears or lack motivation to swim. We approach such cases with patience, sensitivity, and customized strategies to help your child overcome their fears and develop an interest in swimming. Our experienced instructors will take the time needed to create a safe and supportive environment, gradually introducing water activities and building trust with your child. Our primary goal is to ensure that every child feels comfortable, empowered, and ultimately develops the necessary skills and confidence in the water.
  • Why is so much time spent learning to float?
    The skill of floating is regarded as a paramount life-saving technique for our students. It provides vital benefits such as relaxation and an opportunity to restore energy, enabling them to safely swim back to designated areas. This essential aspect of our teaching methodology, known as the "Cast Anchor" method, emphasizes the significance of floating as a means to ensure the well-being and safety of our students.
  • How do I know which lesson to choose?
    Mastering the skill of swimming requires more than a few lessons. For beginners, we highly recommend a minimum of 12 lessons, with sessions scheduled 2-3 times per week. This frequency enhances skill retention and overall progress. Our adult clients typically opt for 1-2 lessons per week. To optimize the learning experience, we suggest 30-minute lessons for infants, toddlers, and preschoolers, 45-minute sessions for school-age children, and 60-minute lessons for teenagers and adults. We are committed to working closely with students and payees to maximize the benefit of each lesson, as long as there is a genuine desire to learn.
  • Do you recommend flotation devices for new swimmers?
    We strongly discourage the use of flotation devices for beginners. Our approach prioritizes learning to swim without relying on such devices, as we have found that their use can impede the progress of our swimmers. Our goal is to build swimmers' confidence in their own abilities and help them develop comfort in the water. While we do employ various tools and equipment to provide assistance during lessons, we never advocate for using flotation devices throughout the entirety of a lesson. However, if you feel it is necessary to use a flotation device for your child, we recommend selecting one that allows them to maintain a horizontal body position in the water. Examples of suitable devices include life jackets, swim vests, or flotation suits with foam pads in the front and back. Please refrain from using arm floaties or water wings, as they encourage a vertical body position in the water and can reinforce poor habits that are difficult to correct. Additionally, it is important to note that inflatable flotation devices can be dangerous as they have the potential to deflate or pop unexpectedly.
  • Can I mix lessons for my kids?
    To enroll in the 1-hour Emerald package, it is necessary to pay for the full duration of the lesson. This package allows for up to two students to share the lesson, with each student receiving 30 minutes of instruction. It is important to note that this split time arrangement is only available for the Emerald package and cannot be applied to any other package. If you wish to add an additional student to any package, you have the option to do so by paying an additional $20 per lesson per month for each additional student. This allows for flexibility in accommodating extra students while maintaining the standard duration of the lessons.
  • Is the Infant self-rescue class offered (ISR)?
    Infant Self Rescue is not a service we provide. Our instructors are not authorized to offer this, so please refrain from requesting it. We prioritize the well-being and progress of young children, which is why we choose not to teach infant self-rescue. We acknowledge that not all students who engage in ISR face negative outcomes. However, due to the potential risks associated with a more aggressive teaching approach, we have adopted a gentler method in our infant/toddler swim lessons. Our instructors use songs and games to create a positive and enjoyable experience in the water, while still encouraging appropriate developmental progress for each age group.
  • Why is my credit card statement showing a recurring bill?
    Upon enrollment with Emerald Anchor Swim and Training (E.A.S.T), we promptly initiate the charging process for your selected package once a suitable instructor has been assigned to you. Rest assured that your credit card billing information is safeguarded through encryption and securely stored in our credit card processor's advanced data center for future transactions. When your instructor is confirmed, we will charge the full amount to your saved credit card. Please note that your bank may recognize this charge as recurring since our credit card processor alerts them that it originates from a saved credit card. Recurring charges strictly pertain to our Packages and will be discontinued upon cancellation. Monthly billing for any other products will only occur if prearranged between E.A.S.T and the payee.
  • Are there registration fees?
    We ensure complete transparency by eliminating any hidden fees. We strive to avoid charging fees that do not provide direct benefits to our clients.
  • Can I pay my instructor cash for my next lesson or a package?
    Apologies for the confusion. We prioritize maintaining accurate records of payments, and for that reason, we strictly prohibit any form of cash or direct payments to instructors. To ensure proper documentation and transparency, all payments must be made exclusively through our website. This allows us to maintain a reliable and organized record of all transactions. Your cooperation in adhering to this policy is greatly appreciated.
  • How do I Order more lessons?
    You can explore our Plans and Pricing webpage on our website for more information. Alternatively, please feel free to contact us directly, and we will be happy to discuss and explore different options with you.
  • What is the cost of a lesson with E.A.S.T.?
    Prices for private or semi-private lessons with E.A.S.T. start at $50 per hour. Group lessons are also available and start at $35 per person. We have occasional $20-$30 lessons that are tailored for occasional promotions. Or at the leisure of EAST and your instructor.
  • Do you accept different forms of payment?
    Absolutely! We accept various forms of payment to provide convenience to our customers. You can make payments using major debit cards, credit cards, and also Apple Pay, and Venmo. We strive to offer flexible payment options to ensure a smooth and hassle-free experience for our valued customers. You will NEVER pay your instructor directly. This helps alleviate any form of confusion.
  • How long does it take to get a refund?
    Once the correct refund amount has been determined, our billing department will process your refund within 1 business day. Please note that the timeframe for the funds to appear in your account may vary depending on the policies of your specific bank or card issuer. Generally, it takes approximately 1-2 weeks for the refunded amount to reflect in your account.
  • How were the prices determined?
    Our prices are competitive! E.A.S.T. took averages and tried to meet our clients in the middle.
  • Not Showing Up to a Scheduled Lesson (NO CALL NO SHOW)
    We kindly request that you honor your commitment and notify us in advance if you are unable to attend a prior scheduled lesson. Our instructors dedicate their time and effort to preparing for each lesson, so it is essential to inform us of any changes in your availability. If you fail to show up for a scheduled lesson without notice (NO CALL NO SHOW), the lesson will not be made up, refunded, or rescheduled.
  • What if I miss a lesson?
    If you are unable to attend a scheduled lesson, we kindly request that you inform us as soon as possible. While we highly encourage regular attendance, we understand that emergencies or unexpected situations may occur. In the event of a missed lesson, we will work with you to find a suitable solution, such as rescheduling the lesson or scheduling back-to-back lessons.
  • What if I need to reschedule lessons?
    We recognize that rescheduling may be necessary due to personal commitments or scheduling conflicts. If you need to reschedule a lesson, please notify us at least 24 hours in advance. We will make every effort to accommodate your request and find a new mutually convenient time for your lesson. However, please note that rescheduling is subject to the availability of our instructors. You cannot reschedule a make-up lesson.
  • What happens if I miss a lesson, need to reschedule, or don’t show up to a prior scheduled lesson on the day of?
    If you need to reschedule a lesson, we kindly request that you contact E.A.S.T or directly reach out to our General Manager to arrange a new appointment. Please note that rescheduling must be done through E.A.S.T management, and any changes made directly with the instructor will not be accepted. In the event of a scheduled lesson, it is essential that you inform E.A.S.T management at least 24 hours in advance if you are unable to attend for any reason. Failure to do so will result in the lesson not being made up, refunded, or rescheduled. We highly value the expertise and time of our instructors, and we kindly ask that you show them the respect they deserve by adhering to this policy. Your cooperation in following these procedures is greatly appreciated as it helps us maintain the quality and efficiency of our services. If you have any further questions or concerns, please do not hesitate to contact our customer support team. Thank you for your understanding.
  • We’re going on vacation; will those lessons be lost?
    Have a great time! We kindly ask that you inform us in advance about your plans so that we can make appropriate arrangements. Your swim lesson schedule is designed to accommodate your availability, which means that if you have a planned vacation, your instructor will adjust accordingly. When you return from your getaway, you can seamlessly resume your swim lessons from where you left off.
  • What happens if I want to cancel lessons for just one student?
    We acknowledge that certain children may not be prepared for private swim lessons. Once assigned to an instructor, all packages except the Emerald package will incur an additional deduction of $20. In the event that a student is unable to continue with the lessons, a replacement student can take their spot without any additional charges, except for the existing $20 fee that was already being paid for the cancelled student. Please note that modifying a lesson package may impact the schedule and requirements of your assigned instructor, and we cannot guarantee the continuation of lessons with the same instructor.
  • Canceling Vs. pausing lessons
    We understand that unexpected situations may arise, leading you to temporarily pause or cancel your swim lessons. Pausing is the recommended option if you intend to resume your lessons but need to take an extended or indefinite break. It is particularly suitable for circumstances such as relocation, work or school commitments, and the fall or winter seasons. With pausing, you can temporarily suspend your lessons for a maximum period of one year. For instance, if it is late in the season, you can pause your lessons and resume them during the next swim season. On the other hand, canceling is the preferable choice if you do not plan to complete your lessons and do not wish to continue with instruction for your student. Here are the details regarding fees and refund deductions for pausing and canceling: Pausing: - Fee: $0 - Refund Deductions: $0 - You can continue your lessons anytime within one year without any additional fees. However, if you exceed the one-year period, you will need to re-register, which incurs a fee. Canceling: - Fee: $50* or $0 (depending on the circumstances) - Refund Deductions: - $50 cancellation fee - Cost of lessons already completed - Student re-registration fees Please note that if you choose to cancel, you may be eligible for a refund minus the applicable deductions. However, if you decide to pause your lessons, no fees or deductions will apply unless you exceed the one-year duration. *The cancellation fee may vary depending on the specific circumstances.
  • Can I cancel my lessons?
    You have the freedom to cancel your lessons at any time and for any reason. However, if you decide to cancel after being matched with an EAST instructor, a cancellation fee of $50 will be applied. You will receive a refund for the remaining amount, excluding the $50 fee. No fee will be charged if you cancel your lessons before being matched with an instructor. Alternatively, if you have already been matched with an instructor, you have the option to pause your swim lessons without any additional cost. The cancellation fee is necessary to cover the expenses associated with processing and carefully selecting each instructor-client match. Even if your lessons have not commenced, if you have been matched with an instructor, our team has invested valuable time and effort in hand-selecting the instructor for your lessons.
  • What if my child cries during the entire lesson? Should I cancel?
    It is not uncommon for students, particularly in the initial stages of building a rapport with their instructor, to experience moments of crying during lessons. We kindly request understanding and patience in such situations. Learning to swim can be a daunting task for individuals of all backgrounds, including those who feel uneasy in the water or have special needs. It may take time for students to establish a sense of familiarity and trust with their instructor, which could result in emotional responses. Our instructors are well aware of this possibility and will adapt their teaching methods to facilitate your student's progress and cultivate a positive experience in the water.
  • What is the Emerald Mile and 90-day lifestyle change club?
    Our Emerald Mile event is designed for participants who are swimmers, runners, hikers, and bikers. If you decide to undertake the challenge of completing a 100-mile distance while being supervised by your instructor, you will receive an Emerald Anchor trophy and a commemorative T-shirt as a token of recognition for achieving this significant milestone. The 90-day lifestyle change club is designed to encourage that first step towards becoming your best-self! Commit to a 90-day lifestyle change, and you will receive an Emerald Anchor trophy and a commemorative T-shirt as a token of recognition for achieving this significant milestone. Keeping up with self care and commitment to the betterment of ones self can become challenging, and we understand this! When you sign up for either of these programs you will have your own personal cheerleader! With you every step of the way, wether you need a buddy to swim with, the occasional hiking buddy, or someone to be accountable with. Tag us on the social media platform you follow us on and upload those pics of you swimming, hiking, biking, or running! Send us your fitness tracker data for days you choose not to meet with your instructor. Always keep in mind that your safety is our top priority! Do not sign up for something like this until after you have consulted your primary care physician and have been given the okay to engage in any level of physical activity. Please let them know that you are participating in an event that counts miles up to 100. The event in its entirety is at your own pace along the span of your choosing within a 12 month time frame from the time of registry.
  • How to become an instructor for E.A.S.T school?
    If you are interested in becoming a swim instructor for E.A.S.T School, we invite you to apply by filling out our online application. To be considered, please ensure that you meet the following qualifications: 1. Experience: A minimum of 2 seasons of teaching swimming lessons. 2. Training: Successful completion of our training intensive, and possessing a valid lifeguard certification. 3. Transportation: Ability to travel to students' pool locations. 4. Passion: A genuine enthusiasm for teaching and a commitment to promoting fitness. 5. Communication: Strong communication skills to effectively interact with students and their families. 6. Professionalism: Demonstrating professionalism, courtesy, and adhering to our core values. 7. Attention to Detail: Being detail-oriented, self-motivated, and capable of working independently. Please note that periodic evaluations may be conducted. To apply, please send your resume to , providing all the necessary information and ensuring that you meet the required qualifications. We will reach out to you with a decision! ADP is how employees are paid Rate of pay is $1 a minute (+$5 for gas if traveling to clients personal residences) You will be required to pass a background check You will be required to pass an in water performance review prior to hiring as a part of your interview process
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